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Note that in the case of domain names Google is not all powerful. The ICANN and the ccTLD registries are. If Google threatens you and your domain and doesn't let you appeal, you can (and should!) contact both the registry directly and the ICANN if the TLD is not a ccTLD (> 2 characters)

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He definitely should, but the issue is that, at least in my experience, ICANN and TLD registries are rather slow, and he'll already experience serious downtime by the time he gets his domain back, assuming he ever does.

In a time of major convenience, a few days of being down can mean thousands of people move elsewhere, to services with a more proven uptime. It's really not easy to go through problems like this unscathed.

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