I wound up quitting my job about midway through October 2010 because customer support was beginning to require too much of my time.

The idea was in no way original, but came out of an opportunity to both prevent hundres of people from losing their videos when my old company was sold to SnapFish and make a bit of money. See: http://news.ycombinator.com/item?id=2833008

The web design came from a combination of two templates that we bought. I'm currently talking to a designer about redesigning everything so it doesn't feel so much like a template site and does a better job of showcasing the product.