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> How is this a failure by software?

The outcome - a guy being charged with a crime using bogus evidence is the story. The software may have been right, but the people who operate the software didn't trust it. Regardless, the story is trying to point out we might not be ready to put our faith in AI for criminal prosecutions at this time.

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If you use a hammer to drive a nail, and the nail goes in exactly as intended, but then the carpenter rips out the nail, how is that a failure of the hammer?

If shotspotter had not existed, I think this man would have still been charged with the murder. It seems beyond dispute that the victim was shot in the car of the accused. The case against him was seemingly lost for two reasons: shotspotter's fuckery, and the police not bothering to collect other evidence in a timely matter. It should not have been hard for the police to determine whether there was a gunshot fired in the car, or whether the passenger was struck by a bullet fired from outside the car. There was really no reason for shotspotter to play a role in this case, it could have been cut and dry but they went and muddled the whole thing up with their janky tech.

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