Why don't they understand this? Why are they not incredibly active on this and other forums? Have they no conscience? Do they really not care? Is this really still seen by them as a PR problem rather than a a horrible event that they at least partially enabled and thus should feel terrible about and seek to help the victim in any and all ways they can?
The success of eBay, a P2P business, was initially driven by its community, and members treated each other with respect and were happy to trade with each other. AirBnB is behaving as if it doesn't care about its community, its customers.
Is that the death knell sounding? Perhaps. To me the only recourse now is a new person or team at the top, folks that actually live the desired values of the company.