I had another problem - turned up to an ABnB place that was nothing at all like what was advertised and not at all acceptable for my needs (private room, non smoking etc). The photos didn't even match. I had to move out and find a motel for myself otherwise I would have been homeless.

I tried to contact ABnB, to find alternative place for me and nothing. No reply or anything that day, even though it was office hours. Really abysmal customer service. I'd hate to think if it was a more serious case...