Same happened to me. They had to come twice, first time repare service came they had the wrong motherboard. Worst ever laptop ordering experience I had in my life, after more than 20 years of Thinkpad usage. Still sitting on the X1E Gen 1 - afraid to order a new one. I would absolutely like to go to another brand, does anyone have a suggestion? My requirements are:

1) Optimal Linux support (no Nvidia please)

2) Best possible US layout keyboard, centred, i.e. NO numpads

3) Trackpoint with physical buttons below, optimally 3, could live with 2

4) At least 15 inch screen, bright enough to work outside, and as good as possible to the eyes.

5) Option for 64 GB RAM or more

6) Option for 4 TB SSD or more

7) As much autonomy on battery as possible, as few noise and heat as possible.

8) Nice to have, but not crucial, would be repairability and extendability.

I don't care much about CPU power and prefer less power to heat and throttling. So if somebody has any suggestions, I would be very glad.