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I was surprised to read this, but it appears you are correct.

This other app uses the entire first paragraph to warn about this. Maybe something to copy: https://apps.apple.com/us/app/sitescape-lidar-3d-scanner/id1...

Maybe worth to support front camera (TrueDepth camera) as well? Record3d gives pretty good accuracy (https://record3d.app/). I know probably not the best way to scan something without seeing the screen but better that than nothing. As a workaround people can use small mirror as well to do scanning and see result on the screen at the same time.

It seems that only Apple can issue refunds on purchases and not developers.

No worries! It listed my device under the App Store compatibility section, so I assumed it was compatible. You might be able to modify that section.