As a counterpoint to Ebay's horribleness: back in the day at Etsy, we were very grateful for Ina's blog and her participation with the Etsy seller community. She was an important and respected voice in ecommerce, especially for small business owners who often struggled to choose between different online platforms. When she offered critique to a particular platform, it was always measured, well-reasoned, and fair.

All the Etsians that I'm still in touch with were horrified and outraged when we learned of this story.