Hacker News Reader

Comment by tofukid | Hacker News Reader

What’s your product/SaaS?

waiterio.com an order management system for restaurants. Started as a mobile app 8 years ago and shifted to SaaS 5 years ago. For bootstrapped solopreneur I recommend making products for piers like marketers/developers/sales/tech. Having non-tech savvy restaurateurs as customers has been an uphill battle I would probably not do again.

Just to let you know that when I tried your website from my current country (UAE), it showed price units in the lowest denomination rather than in the standard denomination. It would be like quoting 49 cents per month instead of $49.

Thank you @fakedang, we support pricing in several dozens currencies with Stripe and some have not been tested much. I think we only ever had 1-3 paying restaurants from UAE. Would you like to consult and/or help me improving our marketing to UAE? Please write me an email to info AT waiterio DOT com

what were the challenges you had with non-tech savvy customers?

on the other hand, aren't tech savvy customers harder to sell to? they are much more selective in what they are buying because they can figure out things themselves. it would have to be something that they don't want to do that they would be willing to pay for.

sounds to me like an uphill battle either way.

We implemented a very prominent badge "No internet connection" when the device is in airplane mode because users were complaining "The app doesn't work" when they had placed the device in airplane-mode. Still to this day we receive several support tickets a year from users that forgot their password and never went through a forgot password process on another website.

yes on the tech-savvy VS non-tech savvy I think there are pros and cons. Of course it also depends on the amount of solutions available to the users. I might be suffering from the "the grass is always greener on the other side"

Reply on news.ycombinator.com