As someone who's gone through this recently, I don't think this is the best advice
Better to over-communicate and let others know what you're up to than to stay silent and do nothing
Better to over-communicate and let others know what you're up to than to stay silent and do nothing
I get uninterrupted flow states, but if you’re in a customer facing role (and nearly everyone is or has some customer they provide a service to), you need to be able to respond and gauge the priority, manage expectations, and point people in the right direction. Often times in large companies people are trying to find the right person and you may know who it is. Other times it may be a question of how to solve the problem themselves.
If someone approaches you with an emergency multiple times, it may be a problem with that person, or it may signify a larger process problem, which can be fixed to make the organization more efficient.
Doing nothing creates churn and pisses people off.