> Making petty arguments on YouTube isn't going to help you with bureaucracy it's only going to make things worse.

Looks like you were wrong, from the linked video (an hour ago):

> Thank you to everyone here who made a fuss, as I doubt I would've had someone on this case this quickly otherwise. The emails & calls I received this morning from the city made me feel like a customer at the Hilton... which I don't gotta tell you is NOT the way I usually feel when contacting NYC government bureaucracies.

Apparently dealing with the NYC government is like dealing with Google. When they screw up, your best bet is to complain loudly in public and hope your complaints go viral.