You can't have the good without the bad. I'd like to see those people come out and say these are acceptable losses.
a) checked my soldering skills b) looked to see whether I got dust between the LCD cell & backlight layers when doing screen replacement c) checked to see what quality of iPhone screens we use for screen repairs d) asked or tested my ability to do my job
You pay the troll toll, and you get a paper that goes on your wall. I could be the best tech in the world, or I could be a giant idiot... you'd never know.
Some people have the mistaken impression that being licensed means I have been tested, inspected, etc.. nope. They inspect to make sure your business cards have your license number on them. They don't inspect to figure out if you actually do good work for your customers.
If you google portatronics 46th st, you will learn about the business way faster than if you show up in person, take down the license number, look up their license number, etc.
Further, I have had angry customers leave bad reviews, file chargebacks, etc. Of all the customers I've had in the past 9 years with a DCA license, I had one go to the DCA over an issue they had with the post office that I quickly resolved with a full refund. This is one out of over 40,000 people in nine years, during COVID when the post office was being screwy with everything.
My point is, this just doesn't happen anymore. but I've had TONS of people take grievences to google/yelp, and 99% of the time we give them a call, say mea culpa, ask what we can do to fix it, and work it out and it gets turned into a 5 star again.
People who have a problem go to Yelp/Google to leave a review, or their credit card company for a chargeback. You won't find much related to the reputation of the business using the DCA because it's not the way this generation handles these issues.
We've moved on from this system. It's a system designed to be useful for a pre-internet era, and exists solely so that the city can generate revenue. It's important to call a spade a spade.
When government works, this is actually a good thing.
More seriously though: Rossmann's troubles are in the domain of business licenses, a licensing system that sounds too complex, staff that are not properly trained in the services they provide (or are incompetent for other reasons), and likely under-staffing in the departments he interacts with. My interpretation is this is more damning of the city itself than the principle of licensing.
I'm sure the list goes on, but the notion that a govt worker who knows nothing about the practical side of the business and that does not care about how those insanities of the law will destroy jobs (this is the guy who will fine you) combined with an apathetic worker behind a desk with no incentive or reason to be responsive to you when they f up will make anything safer is just utopian.
I just hope that people who run away from California and nyc realize that these policies just don't work. If you are in doubt about how much of the homelessness in California is the fault of the govt licenses/red tape just look up on YouTube how much bureaucracy you have to go through to build more housing. One guy had to wait 4 years and spend millions in lawyers just to get a no from the city council.
For example, my city had an issue where donation boxes would pop up on city lots next to parks and become dumpsters. The city implemented a licensing scheme, which forced the companies and non-profits to collect from the boxes at a regular frequency, and now the problem is solved. No bags of old books left soaking in the rain turning into useless pulp. But someone could argue the licensing scheme stops some non-profits from collecting much needed donations. It totally does, but it's worth it.
As your anecdote suggested, licenses are typically implemented for a reason. Quite often those reasons deal with people who are taking advantage of a situation, with little regard to the interests of others or even the legality of their actions. I will admit that licenses can be problematic, but I honestly cannot think of a good alternative so I support licensing as the best option we have available at present.
Credible alternative: don't have licenses. They're not a gift from god. Businesses existed before them and continue to exist without them. Can there be a quality problem? Sure, but consumer protection laws will apply regardless of licenses.
Voluntary licensing schemes seem to work well for the professions that have them.
"Screw you I'm just not getting a license my work stands on it's own without your overpriced seal of approval" provides a nice backstop to rent seeking and other bad behavior by the licensing authority.
By your logic if a service fails in a chain of services for a piece of software to work, we should call the failure an inevitable part of the system and throw the whole thing out. Complex things can have more points of failure. It seems like simplifying the renewal process here by removing or automating one or more steps is the sensible thing to do.
How in the world is this now a comment on the validity of licensing services? An organization has bad customer service so you should throw the entire field out?
I know someone who was on hold with an airline for hours, should we dismantle airlines? Is notoriously impossible to get google on the phone, should we scrap search engines and online advertising?
This post is simply looking for an reason to push a personal point.
In this instance, "customer service" is the entire point of licensing. You pay a fee and get the license. Here, Rossman paid his fee but didn't get his license because the government is inept.
That's not just bad customer service, that's this government agency failing to do the thing it was created for.
This is not a rational claim. Yes, you certainly can have the good without the bad. The existence of a process doesn't imply its brokenness.