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It definitely wasn't a Coyote Creek migration.

Christ, pay me $10M and I'll bring an army of 30 geeks to turnaround this landfill fire. I did a startup that M&A'ed organization email providers of all sorts (Exchange, postfix, sendmail, etc.) to aggregate them for efficiencies at scale.

1. Tested and complete backups

2. Sample testing

3. mbox migrations

4. Exceptions handling

5. Further testing

6. Cutover

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Yes, but you presumably hire people who are good at their jobs.

IBM hires... bodies.

And I'd imagine internal IBM IT is... anyone they can't use to bill a customer with.

Ouch.

I wouldn't let excellent internal IT to do a massive, specialized, critical migration because of the finger-pointing risks and pressure to fire should there be an unforeseen, unmitigated problem. When something is as mission-critical as email, use a lifeline and phone a consultant who does this regularly.

IBM should use this crisis as an opportunity to fire horrible IT resources, e.g., managers and staff.

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