Think twice before pasting unknown clipboard contents, typing while angry, etc. Best, explicitly copy your finalized reply from another app and paste it into the chat.
(I confirmed that first hand when a support person replied to specifics of my message while I was editing the phrasing.)
I'd like to believe the karma for not letting any of our customers be creepy (and/or violate their customers' privacy), pays for the lost business many times over.
The least you could do is post a blog post about the dark patterns you refuse to unleash on your customer's customers and why.
Related Related PSA: Tools like Logrocket record full-fidelity videos of your entire session on a website. They're great for debugging. It also means you should assume that every website you use has a video of everything you did that people can scrub and search through (it's more than a video actually, it's capturing and re-rendering the DOM, network traffic etc... like I said, amazing for debugging)
Also with a lot of these tools you can configure them to redact user input so you don’t capture too much.
||*.logrocket.network^
||*.logrocket.io^
||*.lr-ingest.io^
||*.logicanalytics.io^
Unsavory.
Not entirely bad, because recording what I type without my hitting send is shady asf on the company's part, but it makes me feel bad for the human on the other end of the chat.
Anyways, thanks for sharing, I'll have to keep this in mind in the future and maybe do less angry-typing-and-then-backspacing.
Am aware of several folks going to prison from confessions when they thought they weren’t being heard.
It’s immoral because you’re lying by hiding that this is happening and not making it go both ways, so why not show users and just make it part of the UI?
As long as you're told what the behaviour is, I don't see a problem. I think for short lived chats such as those support chats it would speed up things.