He'll be lucky if they don't suspend his Google account outright for raising the issue.
This reads like cheap, low-effort bashing.
It's like some guy punching me saying "For the Green Team!" and then you come by and punch me saying "For the Yellow Team!". Like, dude, you didn't undo the first punch. I'm now twice-punched. I want to be zero punched.
https://www.bbc.com/news/technology-47227937
Their automated processes do result in account deletions, and they intentionally build their systems so it is hard to reach humans to resolve complaints, so I don't think that comment was particularly undeserved - I read it as jokingly superlative.