Interesting. To me, its a strong signal that the person on the other end is not an offshored, overworked drone but someone who is treated well by the company and cares enough to express empathy.
Please.
P.S. Jokes are not totally forbidden, but they should be more subtle and not so intrusive as "You are asking me a question, but here I'll give you a performance instead of an answer".
Except that’s not true. That whole paragraph is a load of malarkey.
It’s a word. You don’t know the person involved and you’re making more awful assumptions based upon three letters.
There is such a thing as technical writing style and it is about the relevance of information pieces and the relations between them.
A person doing the export manually would be OK as a workaround and instead all they have is that message. That's not OK.