it's disrespectful to respond like that, to me. infantilizing; like I'm incapable of processing a response that is genuine.
"uwu we'we sowwy dis isn't wewking anymowe.. pwease don't be angwy wiff us"
"uwu we'we sowwy dis isn't wewking anymowe.. pwease don't be angwy wiff us"
I get it, some forms of communication aren't your bag. But I think it's at least reasonable to focus on a company's intent even if the verbiage isn't what you'd prefer. FWIW I'm quite older than a millennial, but I didn't find anything infantilizing about Notion's response - I'd much prefer a genuine expression of regret, which is what this FAQ appeared to be, than some nonsense corporate-speak.
if they were concerned or empathetic, the issue would not have lasted as long as it has.
in short, it's disingenuous and it's an attempt to minimize the customer's concerns.
God people, have a touch of respect for our colleagues.
They lose it when they talk down to me. "oof, sorry about that, but this is not important enough for us to fix right now" is not how you keep my respect, when the functionality has been broken for months.
A person doing the export manually would be OK as a workaround and instead all they have is that message. That's not OK.
Please.
P.S. Jokes are not totally forbidden, but they should be more subtle and not so intrusive as "You are asking me a question, but here I'll give you a performance instead of an answer".
Except that’s not true. That whole paragraph is a load of malarkey.
It’s a word. You don’t know the person involved and you’re making more awful assumptions based upon three letters.
There is such a thing as technical writing style and it is about the relevance of information pieces and the relations between them.