That is not entitlement at all. If anything it was ignorance of the fact that your upload data is also measured against the cap.
I agree with him about going to the FCC. The fact that he has no where to turn to purchase a competing service means that Comcast can dictate peoples internet usage behavior. My question would be is does the 250g data cap apply when they are watching TV/Movies online via Comcast (XFinity) provided services?