It works for a certain type of buyer, one who basically wants to drive the process themselves and just needs an agent for guidance. This described us pretty well, and many other Millennials. We basically just wanted an agent because we were househunting during COVID and needed one to literally get in the door, and to help guide us through the paperwork and process since we were FTHBs. Redfin was great for this; our agent didn't pressure us to buy or steer us toward any particular homes, then he had a bunch of useful information when it came time to negotiating and putting in an actual offer.