The whole approach he took here is just very poorly thought out.
Though yes, he seems to have some personality flaws. I hope he's working on them, but also don't think he should get a pass just for admitting them.
I think the point the founder was probably getting at was to recognize that he is no longer in a underdog / position of no power / have no resources (aka struggling kid from Jordan) but is now in a position of power and needs to reset his mindset and no longer have the 'do anything to win' mentality that it often takes to get out of poverty / fight as David against Goliath, etc.
Not sure why you would think he is implying anything about people from Jordan not being kind rather than just state you don't get what he's trying to get at.
I just kind of ignore it and assume it’s a natural rhetorical technique, sometimes unconscious, to just say something that’s perceived positively. I suppose technically it’s “appeal to irrelevant authority.”
The main point is that he apologized and undid his mistake, what else do you want?
Also he's obviously not saying that people from Jordan can't be kind, he's saying that his upbringing may have had something to do with it which is completely possible.
I really don't know what else do you expect, I find your comment unnecessarily negative for an apology that came with a redeeming action.
This is something that’s true, but not really relevant.
Note that we did not reference all of our past traumas these two comments. Not because our traumas didn’t shape us, but because it’s not practical to describe our traumas in every thing we say, all the time.