Amazon treats employees like soulless robots. This already starts when you apply there (as a SWE) and instead of talking to people you get an automated coding test.
That's their whole shtick and a main part of their competitive advantage. By process-ifying everything they can use the cheapest, crappiest parts of the labor pool and still get good results. The operations that haven't abstracted away the need for employees to think somewhat about what they're doing either need to hire better labor or put up with lesser results.