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I pay for G-Suite and I have access to live-human chat support.

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...but I recognize that having live-chat support for "how do I do $this in Google Exce...Sheets?" or even "why aren't my MX records for Gmail not working?" is not the same thing as having someone to speak to regarding systemic (but not inherent!) problems with Google's business.

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> I pay for G-Suite and I have access to live-human chat support.

Yep. The only reason I pay for G Suite is so I can complain to a human when something in Google is properly fucking up. They hate me but they always talk to me.

Don’t forget about the problems you’re likely to have accessing this support if they ever decided to cancel/lock/terminate your Google account (and any linked/associated accounts they feel like).

Even the few paid support channels they do have are fragile. Support is an afterthought, Google supports GSuite to both attract and retain customers now the product is stable… if they decide your business is not wanted then your S.O.L.

The same can be said with any cloud "productivity solutions" provider: Office 365, DropBox, Adobe Creative Cloud, etc. It's just that Google already has a bad reputation in this regard.

You can also pay for Google One to get human support.

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