Yes, we're seeing Journeys be used pretty horizontally (which clearly makes our messaging a challenge!) and CS being one of those use cases - interested to learn more about how you see Journey fitting in for you.

Yes! I have a lot of scar tissue from running Growth alongside Customer Success teams who were struggling to get users to take actions ("Just login, click this URL, then when the lightbox appears, enter 'moof123' thank you good day!")