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> Being able to access real people for support should be a mandatory requirement.

Being able to appeal an automated decision to a real person is a mandatory requirement under the GDPR.

https://ec.europa.eu/info/law/law-topic/data-protection/refo...

Especially noteworthy here: > The data protection law establishes that you have the right not to be subject to a decision based solely on automated means, if the decision produces legal effects concerning you or significantly affects you in a similar way.

That seems to me (IANAL etc) like it could be used to argue that you need to be able to appeal to a real person who actually has the power to do something about the problem. Because these examples like in the GP(?) where one gets hold of a real person who claims they can't do anything because "that's just how the system works"... Well, then they're not really "a person" in the sense that I'm fairly sure has to be the one meant here; they're just another cog in the automated means.

I didn't know this. Thank you. I hope FB finally allows me to appeal against the block they have placed on my domain on sharing debugger citing "community guidelines".

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