""" The preceding report appears to have been sent to you in error. Please accept our apologies for the mix-up and the false positive alert.

Please let us also assure you that we do value our long-term partnership with you and value you as our loyal customer. The situation experienced is no more acceptable to us than it was to you.

Such a time frame was specified in our initial email as phishing is considered to be a time-sensitive issue. However, we try to extend the time frame provided to our loyal customers to the maximum possible extent. Hence, the 24-hour time frame would have been extended in case of no-response from your side and we would tried to reach you again. """

I CC'd the CEO, but haven't heard anything direct. I can't have my domains with a company that has their trigger finger glue to the "suspend" button. I just don't know who else to register with. It's all a race to the bottom in terms of service and pricing. There doesn't seem to be a middle ground between MarkMonitor and Namecheap.