Is that because the user has a certain amount of karma? I tried to dig into it but I am not sure how it got that flag.
Telling users to re-install the system seems a little drastic and seems like the last thing Apple would recommend were you take your machine to the genius bar...
Regardless of whether the flag was applied deliberately by an employee, or by an automated process, it's still showing up as 'Apple recommended' on their official support forum: any way you slice it, Apple is recommending exactly that.