It’s tricky to handle this, though. As a programmer, I’ve both had situations where the bug ticket had details I overlooked and situations where the attempt to specify a problem in the ticket led me on a wild goose chase.
That process is the same first step they would have taken anyway; I mentioned what I did to make sure they would have the right part available. As it turned out, I still had to wait an hour and a half once they figured it out because, lo and behold, they didn't have one and had to go out to get another.