Interesting, would love to see a better system.

In the end, it's work to make it work. A bit like personal hygiene. I brush my teeth everyday, not because it helps me now but because I don't want tooth decay.

My 2cts, there is a lot that already works, or works in theory. Here are my biggest pain points.

As a developer my biggest gripes are:

  - not having a clear flow open->closed, etc.
  - not knowing what it means (open/closed/resolved/etc)
  - not knowing what the right way to close the bug via a commit is
  - not having the work item and communication separated and no easy flow between the two
  - not being able to 'resolve' the issue when there is a checkup down the line
  - having to have my own shadow list of bugs I'm responsible for, i.e. when I need input from somebody else and I assign the bug to them, then it's gone from my 'assigned' tickets list.

As a product owner:

  - not heaving a way to be reminded about bugs
  - having to bug people about updating the tickets