If I had to name an economic system where ordinary people were made to wait for a long time due to pointless and arbitrary decisions made by a bureaucracy that doesn't care about them, capitalism would not be the first thing that came to mind.
The system you appear to prefer intersects with the system you appear to criticise, and extracts profits from it whilst perpetuating human abuses.
That seems to indicate a problem with the system you appear to prefer.
Under capitalism man exploits man. Under socialism it's just the opposite.