I accidentally sent a wire from my business account instead of my personal account into coinbase. Since my account wasn't verified to be a business account they contacted me, sent the money back and reimbursed me the $30 wire fee. I found the customer service to be great.

I've been trading crypto for a while and exchanges are as sketchy as it gets. Sometimes, you have anecdotal experiences that bubble up on the internet but i truly believe coinbase is the most trust-worthy exchange.

I've needed support maybe four times in my 8 or so years using them, and each time they've resolved my problem quickly.

The complaints I've seen about Coinbase support are usually people who withdraw coins to the wrong address or something and are upset that Coinbase won't reimburse them for their own fuckups.

I have had several cryptocurrency exchanges straight up steal money from me and then ghost me. Coinbase has been a pleasure to work with relative to everything else in the crypto space.

If half the company isn't reading this thread I would be shocked. They came from YC and they're mostly a bunch of nerds like us.