Ouch, this is terrible. I have been happy with my Synology NASes over the last decade or so, and their tech support, but this really, really, rubs me the wrong way. I am not affected by this act of deliberate vandalism, but Synology's reputation has been very seriously tarnished; this is close to the worst possible thing you can do as a storage provider. I cannot in good conscience recommend their products after this. Very disappointing.