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Some contractors refuse to drive someone with a dog in their own car, even when refusing is illegal and against Uber policy. The person can sue the driver and Uber can take action against reported drivers.

Is this only Uber’s fault because they have the deepest pockets?

> racist drivers

Uber has enabled servicing minority neighborhoods, following an era of medallion taxis that avoided those areas.

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As the arbitrator suggests, it's Uber's fault because when the complaints got to Uber, they developed a program to help drivers evade responsibility by teaching them how to more effectively deny service to the disabled; refused to remove drivers that violated their rules from their platform; and failed to abide by a previous settlement they had entered into for doing the exact same thing; and they did this to her specifically over a dozen times despite her repeatedly asking them for help and trying to work through the system.

More like: uber has two contracts, one between the themselves and the driver and one between themselves and the rider.

If a driver is refusing rides based on race, then that is Uber’s problem. If they then want to pursue legal action against the driver, that should be entirely between Uber and the driver.

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