If those are wrong expectations, you might consider changing your marketing.
I think heroku's alternative business plan should be suing all the companies/people calling themselves publicly calling themselves heroku alternative or a better heroku and delivering subpar projects.
How much more obvious can it be?
See https://news.ycombinator.com/item?id=26581027 for recent discussion.
Also see: https://answers.netlify.com/t/support-guide-minimizing-impac... ("To make sure you can minimize the impact of our single-homed loadbalancer being down")
If one was using CNAME flattening, there was zero impact.
Pretty niche requirement I know, but the TTFB was insane as it was serving traffic from Brazil at that time.
This was around June 2020, if I recall so maybe things have changed. Moved to Cloudflare for our CDN