> These "customers," who have zero coding skills or software expertise, take advantage of a ransomware-as-a-service (RaaS) model to gain sophisticated capabilities

> Incredibly, many of these operations look and function like authentic businesses. "They rent office space, they have development teams, data architecture teams, help desks, phone support, and people that negotiate ransoms with targets"

What a crazy world we live in, where criminal organization have a quasi-normal corporate structure and even manage a "customer" support team