We're pretty similar to Chatwoot in some ways - Kam described some differences here: https://news.ycombinator.com/item?id=26503697
To reiterate some of the differences, or why people might choose us at the moment:
- A lot of our users really like our Slack integration. For small teams, this means they don't even really have to use our dashboard if they don't want to, because they can do everything from Slack. [0]
- We offer a live screen sharing feature [1]
- We're working on a library to offer complete customization of the chat UI on your website [2]
[0] (We need to set up a better recent demo video of our Slack integration, but if you skim our changelog you'll probably get the gist: https://github.com/papercups-io/papercups/blob/master/CHANGE...)