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If you had to do it all over again, what would you do different (if anything)?
E.g. product/positioning/tech-stack/employees/business-decisions
If you had to do it all over again, what would you do different (if anything)?
E.g. product/positioning/tech-stack/employees/business-decisions
In terms of product / tech-stack I don't think I would change anything.
In terms of marketing and word of mouth I think we should have given away hundreds of free accounts in the early years (2006-2010) rather than trying to chase them down as paying customers. I believe we had a lot of decent word of mouth but I don't think I appreciated the power of influencers and their ability to amplify a message.
As for business decisions, I continue to wonder how much business we miss due to not having a Canadian location and we have considered deploying in Montreal for years now but have not pulled the trigger. I don't know if a Canadian location (but still a US company) solves the regulatory requirements of Canadian customers.
Even though I love free plans I think it’s better for small startups to grow organically with “cheap and easy to cancel” instead. Or offer credits for new users.
Is this a ( lack of ) capital issue or simply an uncertain sustainable revenue stream issue?