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Our community edition which is available with MIT license and is free for use should cover the starter plans in Intercom.

$99/user/month is targetted at large enterprises requiring enterprise support.

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Is the community edition available in hosted form? Otherwise you may wish to consider aiming a paid hosted product at the lower end of the market too. We use Intercom in our product, and it's the one thing we explicitly don't want to self-host because it's what our customers use to contact us if our own services are ever down or broken.

We do have a hosted offering available on https://app.chatwoot.com/

Makes sense.

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