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Comment by blntechie | Hacker News Reader

For people who don't know, this bank (HDFC) was dinged and penalized by the central governing bank (Reserve Bank of India) because of the frequent outages of their banking systems.

They restricted the bank from issuing new credit cards for a year which is a big penalty all things considered. Also, they were given a deadline to get their tech stable and they actually brought in an IT provider for the bank to fix things which was bit high handed. But the bank was very big in the country and a failure can have cascading affects which was the reason said by the central governing bank.

I believe it was the first of the kind in the country to penalize a bank because their tech was unstable.

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Was the outages in the bank related to this javascript file? I just trying to understand what is the relation.

This JavaScript file is just the tip of the iceberg. Imagine what the rest of their code is like.

No relation, but HDFC tech has been a lot in the news and under the flashlight.

Note : This comment is unrelated to the link posted.

While HDFC's IT systems remain a bit problematic (though not as bad as YES Bank) the bank itself is pretty good. There is a saying in Mumbai that if HDFC is funding your mortgage you dont really have to do due diligence about legality of the property. (It is common in India for a builder to sell the same property to two different people, sell properties with lien and so on).

It remains one of the healthiest banks in India, displaying good growth and trust from consumers.

It's also important to note that HDFC is one of the 3 Domestically Systematic-Important-Bank (D-SIB) as per RBI[0]. HDFC is held to much higher standard than most banks, consequentially.

[0]: https://www.rbi.org.in/Scripts/FS_PressRelease.aspx?prid=465...

>They restricted the bank from issuing new credit cards for a year which is a big penalty all things considered.

This is hilarious because they are actively offering credit card upgrades all around right now.

Not really, they are trying to sidegrades or downgrades.

For eg, Regalia first -> millenia; which is a flat out downgrade!

Some yes, a lot of Regalia people are being given Infinia. Like me, when I barely use it (-8

Without the fee or with?

If you can't maintain your revenue by signing up new customers to replace those you lose, you have to keep those you already have, and better yet, achieve some growth by upselling them.

They can’t bring in new customers but replacements, upgrades and downgrades for existing customers are allowed.

HDFC deserves all the opprobrium it gets, but the fact that the RBI dinged HDFC and not SBI amazes me. Back when I had an account, SBI’s website would go down frequently, including for maintenance in the middle of the day.

Also, the lack of good UX in Indian banks’ online banking is truly astonishing. Particularly HDFC, which presumably is rich enough to effort decent UX people.

In Central Bank of India, to change your netbanking password, once you click change password, a physical mail will be sent and you have to go and collect from the branch manager and he would start a talk with you for 20mins asking all your details and sort of things before giving you the letter. All this just to change NetBanking password , after doing it and getting it locked again due website slowness, I never used their NetBanking itself.

https://www.google.com/search?q=HDFC+RBI+IT&oq=HDFC+RBI+IT&c...

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