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We've had some examples of cost-center-based thinking leading to disasters, SolarWinds and Boeing being two recent ones I can think of. I'm sure there are others. I wonder if b-school/management types put serious thought into managing complexity they don't understand. It's a serious question; nobody can understand everything and yet you have to make decisions.

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> I wonder if b-school/management types put serious thought into managing complexity they don't understand.

Think this is highly dependent on the school/student; In my experience (data point size=1), MBA teaching hasn't really caught up to the fact that basically everything is technology these days, so it shouldn't be treated as something 'separate' to the 'real' business, which it often still is - i'd wager that the resulting compartmentalization in thinking around how to manage tech is the main driver behind allowing poor systems to capture IT value from the financial perspective...

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