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Does anyone else find MailChimp's UX to be counterintuitive? Simple things like form building feel overly complex and its frequently unclear whether some actions will be destructive or not. It's a product I'm stuck using for a client but which I absolutely abhor each time.

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Totally agree. I had to bail on it years ago because of how nervous I would get every time I built a new campaign. Every button-press you're walking on egg shells.

Same experience here. Eggshells is a great metaphor

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