In my mind, this is the highlight of the article. If you carry out your business in a friendly and unique way you can win customers and do things that are very difficult to pull off otherwise.
In my mind, this is the highlight of the article. If you carry out your business in a friendly and unique way you can win customers and do things that are very difficult to pull off otherwise.
"cash only" seems unfriendly. You can get away with not being friendly as long as you are neutral and professional, but anything that gives a feeling of hostility is going to consciously or unconsciously drive away people.
I won't go to a "cash only" shop because most of the times I pay with cards and to me, it reads like the shop is asking me not to come in.
When he went for a list of currencies, rather than saying pay US dollars or don't come in, it read like we have issues with processing cards, but please do come in - we will see what we can do.
(Why did this comment from clarebear get killed? Anyway...)
I agree. Even though the vast majority of customers will never use any of those choices except cash and iou, simply having them sends the message that the shop is very open and flexible.
Any business that tries to disrupt Visa/MC/AMEX is going to have to be able to handle and reject large-scale fraud.
My bodega 2 doors down in the upper east side was a full deli with fresh chicken, turkey, and pork everyday; $6 huge sandwiches made fresh; coffee; and they were open 24 hours a day. Plus they took credit -- once the people at the register recognized you, you could could run a tab up to a couple hundred dollars and pay on the first of the month. It was wonderful to go downstairs with just the keys in my pocket and have someone who remembered what I wanted for breakfast, that I like my eggs fried (unlike SF where they normally microwave in a plastic bowl), and that I take coffee with just a hint of cream and no sugar. Plus, from their perspective, I paid the tab every month in cash so no fees. I've never found anything like this in SF.
I mean, Andy at Que Tal recognizes me, but it's not the same :(
They're not open 24/7 though. I miss being able to grab a pizza at 3am in NYC.
(As a side note, any decent sour cream sold in the US has roughly the same consistency and flavor as creme fraiche.)
i have found a pretty decent substitute in palo alto, but it's not the same.