My company has gone through 4 reps in 3 years. Every time we get a new GCP rep they just want to talk to us about "expanding our use of GCP offerings". The only thing they want to talk about is starting to use BigQuery - not my business at all.
I signed up for a Google Cloud Security summit, and afterwards a sales rep reached out me. It was obvious from the start they had no idea I was a gsuite or GCP customer. They then directed me to a NEW account manager (#4) even though I had been working with a different one. I had worked with the prior account rep going over our architecture to make sure everything was kosher (sustained use discounts etc). I even made them a schematic of our architecture on GCP at their request. Once I provided that to them I was met with radio silence.
It's really insulting, and to me obvious they don't care about my company at all. We're looking at other options.
I wouldn't be surprised if somehow this post leads to me getting an email from another rep "Wanting to start over and doing things right", which will inevitably devolve into the discussion of how can I use BigQuery.