To be fair, "more knowledgeable than Best Buy" is a pretty low bar. In desperation I went to a Best Buy looking for a SATA controller (circa 2004) and they said "The controllers are over here..." and took me to the game pads and joy sticks.
A couple of years ago, I'd asked where their UPS's were (I'd bought one from a Best Buy more than 10 years back so I knew they had stocked them) and they told me there was a Fedex near by.
That's hysterical. Thanks for sharing it!
So I went online, ordered it for pickup, and simply came back a few hours later and picked it up.
I needed it the following day so I couldn't rely on an online purchase with shipping.
Now that Fry's is gone, Best Buy is the only option in town. So yes, it's a low bar, but it is the only bar here.