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I suppose that's not just incompetence. I mean, it happens to be incompetent when incompetence lets you pay your workers less...

If that sort of error lasted more than a few days I doubt any court would believe it's a mistake. Uber has how many hundreds of engineers? And they can't figure out how to do routes? Last time I was in an Uber the driver was forced to take a specific route if I remember correct (it's been years. I hate Uber so much)

Eh, at the geographic scale Uber operates at, it's a smidge more complicated than just Dijkstra's algorithm. Not much, conceptually, but there are potential implementation issues that matter.

implementation issues such as, wanting to maximize profits at the expense of workers.

That's an implementation issue with capitalism. I was referring to implementation of a service that provided accurate route distances for drivers.

They are not.