Automakers and Comma are operating at completely different scales. Orders of magnitude apart. You’re going to hear about more autopilot issues from major manufacturers because there are far, far more of them on the road. Comma only has a small group of loyal customers who make the leap to buy and modify their car.
Comma also incentivizes customers to keep quiet if the autopilot fails. The drivers can’t blame a multinational automaker if something goes wrong. They have to admit that they modified their car with an aftermarket device that hasn’t been safety tested. Comma even provides disclaimers that their product isn’t production ready. If it fails, the customer doesn’t have much incentive to broadcast to the world that they bought, installed, and used a product on public roads that was advertised as being not ready for prime time.
It’s false to equate Comma’s software strategy with that of major automakers. At minimum, automakers are working with safety regulators. Comma has gone to great lengths to specifically avoid dealing with anything safety related.