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Comment by retsibsi | Hacker News Reader

> It's simply resulted in everyone adapting to 5 = slightly above average, 4.9 = average, 4.8 = run away screaming.

Just out of curiosity from someone who doesn't use Uber, is this an exaggeration or meant pretty much literally? (Not with regard to running away screaming... but is 4.8 genuinely a terrible score?)

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"Uber tells drivers online. “If your rating over the most recent 100 trips is below a 4.6, your profile may be at risk of deactivation.”"

from https://qz.com/1038285/uber-will-make-riders-explain-when-th...

(citation is dead - not sure where Uber keeps this info now and is it even public)

The archived citation: https://web.archive.org/web/20170225191129/https://www.uber....

Another quote from that:

"If your average rating falls below a 4.3 after your first 25 trips, your profile will be deactivated and you will need to take a quality improvement course in order to be considered for reactivation."

I had a driver once in Poland who told me she was avoiding Asian riders because they didn't give 5* scores, while other customers did, and it was affecting her rating. For some reason in western countries it's assumed no problems == 5*. Would be good if there was a baseline to be able to separate what is "alright, nothing to complain but nothing special either" and "exceptional".

My local Toyota dealer has contacted me after I've used them for a service to ask that I give 5/5 on the feedback form that I get sent. They say that if they get lower than 5 from a few customers, they get a visit from head office. But 5 is "excellent" while 4 is "good", and being British, I tend to go with "good" when they did just what I asked.

Yeah. "All went well" should be a totally acceptable base line, with room above and below. (especially since the "above range" can be quite subjective and/or down to luck)

Its very cultural thing and I suspect it depends if the country uses grading to the curve in schools /uni's.

IIRC Uber will put drivers on notice if they're rating approaches 4.6

Jesus Christ. What's even the point of a 5-star system then? It should be a very simple two option system. Was the ride safe? Did you get where you were going? Then hit the thumbs up button. Otherwise hit the thumbs down button. Or even better, no rating system at all and just provide the option to file reports in bad cases, with that report information being made public in some sense. This idea that rideshare drivers need to be offering entertainment while they drive in order to ensure 5 stars is offensive. When people took cabs, nothing like this happened. A cab pulled up, you got in, they drove, if they tried to take a long route you complained, then you paid your money and got out. End of transaction. Most were good, some were bad. The fact that the cabbie was able to hold and maintain their job was the source of trust you needed to have confidence you would arrive intact.

> This idea that rideshare drivers need to be offering entertainment while they drive in order to ensure 5 stars is offensive.

I find that especially annoying because I don't want to be entertained. I want to get from point A to point B while minding my own business (looking through the window if I'm in a new city or reading something on my phone if not). I don't want to hear about the driver's cryptocurrency adventures, and I don't want them to apologise to me if some other driver cuts them off or something.

Of course I'm gonna give them five stars regardless because I know how ride shares work.

"Uber tells drivers online. “If your rating over the most recent 100 trips is below a 4.6, your profile may be at risk of deactivation.”"

from https://qz.com/1038285/uber-will-make-riders-explain-when-th...

(citation is dead - not sure where Uber keeps this info now and is it even public)

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