I’ve heard a few descriptions of swivel chair:

1. swivel chair work is any work that requires someone sitting in front of a computer to do.

2. swivel chair work is when you’re having to swivel your chair from one screen to another. This requires swiveling between applications to complete your work.

3. swiveling the monitor between customer and retail sales associate to collect inputs.

When you’re referring to replacing manual tasks with an automated process, are you referring to 2 above?