Thing is, in this case the can be doing exactly the right and wrong thing for the same reasons. There doesn’t seem to be a win here except to not be a publisher of reviews that will (intentionally) upset unpaying and please your paying customers.
I liked the old internet.
Where people would generally conduct themselves in a cordial manner. We would not engage in doxxing, brigading, posting negative reviews of goods or services we have not used, impotently try to manipulate search engines and we would not incite others to do so.
I have used Internet since 1989. Of course not at home, because that didn't exist.
In the early days every Internet user was implicitly trust-worthy. They all worked at universities or the like and meeting a scammer was highly unlikely, basically unheard of. I have visited several of them on another continent, just introduced by email. We helped each other buying goods that you could not buy in your country of residence before Amazon existed. We exchanged collectibles like paper money. It just worked, the check was in the mail a week or 2 later.
The first thing we had to learn is that aol.com addresses could not be trusted. That was still kind of easy, but since then it's only been downhill.