It doesn't work that way, Karen. Or you think they should move their 300k+ SWEs to manually cipher through millions of blocked trash to find something that wasn't supposed to be suspended?
Alphabet is a trillion dollar company. The reason they're not fixing their customer support issues is that nobody is making them. They're not losing customers and they can just save the money. This doesn't make it OK or excusable. Certainly not with the "arguments" you brought.
Bro.