I know from people working at Apple that they’re acutely aware of this, but it’s a hard problem to deal with. Turns out that the variance of human ears is so big that it’s nearly impossible to make something fit all. Hence you will always exclude a certain percentage of people.

This was particularly bad for the original ear pods and normal AirPods (80% if I remember correctly), is much better for the AirPod pros with their exchangeable inner ear pieces (90%), and even better with the AirPod Max’s (95%).

Though if your ears are at the extreme end you’re out of luck. I guess it’s an unfair version of Darwin’s law... can’t really blame Apple for that though. Other headphone manufacturers don’t act differently in that regard.